We ship with UPS and FedEx, and transit times vary depending on destination. Most orders are shipped within two to three business days from the date of receipt (inventory permitting). NOTE: Business hours are Monday thru Friday from 8am to 5pm Eastern Standard Time. You may request to have your order shipped immediately or you may specify a later date. Standard deliveries are only made on weekdays.
We strive to make sure your treats arrive fresh and ready to eat, which is why we require 2nd day or next day shipping on fresh baked items. All orders that include fresh baked items must be shipped on a Monday, Tuesday, or Wednesday.
Standard delivery via ground service typically takes 1-8 business days but carrier delays could factor in due to high volume. If you wish, Saturday Shipping (where available), 2 Day (delivery within 2 business days), and Next Day (delivery within one business day) Air Service are available for an additional charge.
If you are shipping chocolate dipped cookies, 2nd day air shipping is required for orders shipping during the warmer months of April through October. Exceptions may exist for warmer climates. For chocolate dipped items shipped during warmer months, there may be additional shipping charges of 75 cents per item to keep them from melting in transit.
If shipping to Canada, an APO address or a PO box, please place your order by phone at 800.339.3974. Business hours are Monday through Friday, 8am to 5pm EST.
Shipping rates are calculated based on item weight and delivery location. Your can view your shipping cost once you've placed all items in your basket and entered a delivery address.
Warm Weather Shipping Policy for Chocolate Items
If your order contains any chocolate dipped cookies, 2nd day or next day shipping is required during the warmer months of April through October to ensure that your chocolate does not melt in transit. Exceptions may exist for warmer climates.
For shipments during warmer months, we ship chocolate orders on Monday, Tuesday and Wednesday only to prevent the package from sitting on a truck over a weekend and to ensure that your cookies arrive in perfect condition. If next day shipping is selected, chocolate items can be shipped any day of the week.
A cold pack charge of 75 cents will apply to each chocolate dipped item during the warmer months. This allows us to wrap each package with insulation material and ice packs to make sure your chocolate arrives in pristine condition.
For further shipping policy questions, call us at 800-274-2994.